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Search Home : Computers : Software : Help Desk : Browser Based
See Also:
- Parature: Provides Web-based software for online customer service, help desk and customer relationship management.
- AI-Reply.Com: Offer help desk, referral tracking and customer support systems.
- AmberCat: Web-based and desktop software for internal and external help desks, customer service, and facilities management.
- Applied Innovation Management: Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
- AskIt Systems: Offers an outsourced, Web-based customer service system that learns from the customer's questions.
- AthenaRMS: Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
- Avensoft: Web-based multi-functional help desk software.
- Bankoi HelpDesk Software: A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
- Big Web Desk: Completely Web-based help desk, ticketing service, and request management software.
- Broad Daylight, Inc.: Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
- Business Resources Online: Background, and information about help desk software.
- CDN Systems: Web-based help desk software with Microsoft Access and MS SQL integration.
- CRMdesk: Automates online customer support and knowledge base creation through the Internet.
- Cerberus Helpdesk: Browser-based email management and trouble ticket system.
- CoreDesk: Provides an internet based open source help desk software in a hosted and managed environment.
- Cynergy: Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
- DapperDesk: Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
- Delta Scripts: Web-based PHP and MySQL support ticket system.
- DeskPRO.com: An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
- E-Business Application Suite: Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
- Eden Corporation: Features general help desk, project management, asset management, issue tracking, sales management, and IT project and `resource` management.
- Elation Technologies: US based implementer of HEAT software for help desk and customer service.
- Ezyhelpdesk: A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
- Fenestra AnswerDesk: Offers web-based automated support solutions for IT management, customer care and call centres.
- Ferrysoft Help Desk: Windows client software providing basic tracking, configuration and reporting functionality.
- FootPrints Web-based Help Desk: FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
- Freedom Communications: Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
- GroupSoft Systems: Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
- Help Desk Assistant: A web-based application that allows to track support issues via a Microsoft web server.
- Help Desk Suite: Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
- HelpCORE: IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
- HelpDesk Connect: Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
- HelpDesk Pro: Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
- HelpDesk System: Help desk specifically for recording and monitoring requests for repairs or other works at properties.
- HelpLine Incident Management: A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
- HelpSTAR Software: Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- Hostedware: Affordable web-based help desk application and database.
- ISIS Helpdesk: Web based job tracking and asset management software.
- Incident Monitor: Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- Indy Help Desk: Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
- Infra Corporation: Help desk and change management (web-enabled) software used by government and corporations around the world.
- Infra Corporation - Web-Based Help Desk Solutions: Web based help desk software for automating business processes across global enterprises.
- IssueTrack: Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
- Kayako Web Solutions: Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
- Kettera Software: Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
- KnT Solutions, Inc.: Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
- LansUnlimited HelpDesk: Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
- Liberum Help Desk: Free, web based help desk software written in ASP. Offers email notification and reporting features.
- LiveTime Software: Provides real-time management reporting and problem resolution.
- Modern Thinking Inc: Offer an application for tracking and managing both customer support issues and internal work items.
- OTRS: An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
- OmniWorks Webdesk: An industry standard internal and external helpdesk written in ASP and customised for the Internet.
- PerlDesk: Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
- Proverbs: A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
- Questeq Support System: Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
- ReadyDesk: Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
- Revelation Help Desk: Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
- RightNow Technologies: Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
- ScorpioSoft: Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- Seeker: A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
- Serio: Offers helpdesk software with change management, SNMP network auditing and monitoring.
- ServiceWare: Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
- Sitehelpdesk: Helpdesk software with options for software and hardware inventory management.
- Soffront: Offers fully web-enabled and fully customizable helpdesk software.
- Spectrum Research: Introduces the developers of the web based Spectrum HelpDesk customer support system.
- Support-Works: Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
- Support.com: Provides helpdesk software, call center operations, enterprise `resource` planning, and knowledge management systems.
- SupportWizard: Software for Web based customer support, escalation and bug tracking.
- TSC2 Help desk: A help desk offering tracking and asset management functionality.
- Taskman Pro: Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
- TeamShare: Develops 100% web-based customer support software solution.
- Tenrox Incident Management: Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
- The PHP Support Desk: Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
- ThinMind: A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
- Ticket Logger: Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
- TicketXPert.NET: Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
- Trouble Ticket Express: Open source web based help desk system written in Perl for Unix and Windows servers.
- VersaSRS: Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
- Virtual Support Office: Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
- WebTTS: Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- WonderDesk: Organize and track support e-mail calls with help desk software.
- World Desk Pro: Customizable help desk based upon the Microsoft .Net Framework.
- Yudo: A free ASP based support and trouble ticket system, including instant download.
- e11 Help Desk: Offers asset management, ticket management, knowledge management, call tracking, and email management.
- iQHelpDesk: A browser based help desk and asset management set, with optional customization offered.
- inTouch Web Desk: A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
- osTicket Open Source Project: A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
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